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The virtual receptionist of the PBX phone system helps small businesses enhance their corporate image. It is fully featured to offer a high quality customers interface that makes small business offices sound professional and boost their presence in the competitive business scenario.
Array of Benefits
The virtual receptionist or auto attendant feature of the VoIP phone system ensures callers an excellent communication experience. It efficiently handles calls messages through business hours, non-business hours, weekdays and holidays.
Virtual receptionist services ensure your small business organization an array of benefits:
Greets callers - You can set it to greets your callers with customized messages.
Reduces caller on-hold time – The virtual receptionist auto attendant performs efficient call routing. It screens and forwards your calls. Based on the caller's choice from a menu of options, calls are transferred to extensions, mailboxes, conference rooms, call queues or groups without delay, significantly reducing caller on-hold time.
Easily connects to remote extensions - When you are unable to take calls on your official numbers, they are forwarded to your home landlines, cell phones or VoIP phones assigned as extensions. This would help you communicate with customers from remote locations. Remote call forwarding offers mobile employees a great deal of flexibility at work.
Sells your products/services - You can use the virtual receptionist to offer information about your company and advertise your products/services.
Overrides the need for call a live receptionist – Through its systematic call management and instant call routing services, the virtual receptionist completely overrides the need for employing call answering personnel. It manages multiple calls in a professional manner.
Minimizes chances of missed calls- The virtual receptionist sees that you do not miss important business calls. It automatically transfers unattended calls to the voicemail system so that callers can leave voice messages that you can check later.
The virtual receptionist helps improve business communication and the overall efficiency of your small business office. You can communicate continuously with your associates, workforce and clients from anywhere.
Reasonable Monthly Charges
A hosted PBX phone system with its efficient virtual receptionist is affordable. It can be easily set up in your small business office with the existing phone lines. The providers maintain the infrastructure and offer you the services for an affordable monthly fee.
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